The Technical Support Analyst will support the Technical Support and Project Management teams in managing merchant integrations, coordinating with internal technical teams, and preparing documentation and client communications. The role requires strong communication skills, attention to detail, and an understanding of payment processes and system integrations.

We built Epay Solutions to make digital payments simpler, smarter, and more accessible for businesses. By combining payment expertise with reliable technology and personalized support, we help businesses overcome complex payment challenges, streamline their operations, and deliver seamless experiences to their customers.

We design, develop, test, implement, integrate, maintain and commercialise proprietary software products and information systems. Our core product is a modular e-commerce and digital payment platform combining commerce functionality with multi-provider payment infrastructure.

Our core values guide every decision we make, inspiring us to innovate, build trust, and deliver solutions that create lasting value for our customers.

The Belarusian market is an important market for the development of our business, while the technological architecture is designed to support subsequent expansion into international markets. We use our presence in Belarus and HTP status to develop proprietary products and build commercial relationships with local and international customers and technology partners.

• Assist in handling merchant integration queries and tracking progress with internal development teams.
• Support in preparing and maintaining integration documentation, including setup guides, flowcharts, and business process overviews.
• Help coordinate testing and go-live activities for merchant accounts and ensure timely updates to stakeholders.
• Maintain records of merchant communications, feature requests, and issue resolutions.
• Collaborate with internal teams to ensure smooth workflow between support, development, and project management.
• Provide administrative and operational support to ensure timely follow-ups and delivery of assigned tasks.

• 0–2 years of experience in a technical support, coordination, or documentation role.
• Basic understanding of payment gateways, merchant accounts, or e-commerce integrations preferred.
• Strong written and verbal communication skills in English.
• Good organizational and multitasking abilities.

• Career advancement opportunities through training/certification.
• Sponsoring for your certification courses and exams.
• Excellent opportunities to experiment with new technologies.
• Professional and friendly working environment.
• Attractive salary package: Fixed compensation with incentives and performance based bonus.
• Premium private health insurance for you and your parents and Keyman Insurance policy.
• On-site opportunities.
• Seasonal team building activities.
• Well-equipped fitness room.
• Enjoy subsidized accommodation with all the benefits and experience a commute-free job.
• Long term benefits.
• Rewards & Recognition.
• Employee referral program.
• Compulsory off on the weekends and public holidays